Services offered by Indian libraries during COVID-19

Abstract

This is a study of the services provided by Indian libraries during the COVID-19 lockdown and the problems faced by the libraries in providing their services. Using a Google Forms questionnaire survey, responses were sought from librarians through library groups covering schools, colleges and universities, mailing list forums and WhatsApp/Telegram groups. The findings show that libraries strived to stay connected with the users and provided remote services. Many libraries developed library/digital guides and e-content and responded to online reference queries. Librarians frequently participated in webinars.