Dealing with difficult patrons in libraries: a case study of some libraries in Ondo state Nigeria

Adebayo, Oyeronke ; Fagohun, Michael ; Osayande, Odaro ; Owolabi, Emmanuel Shola

Abstract

A survey of sixty five library staff in six libraries in Ondo state of Nigeria on how the libraries manage difficult library patrons revealed that having good interpersonal skills and conducting regular library orientation progrmames for new users were effective in managing difficult library patrons.

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