Impact of Quality Management System Dimensions on Organizational Effectiveness of Engineering Institutions in India

Kumar, Parvesh ; Singhal, Sandeep ; Kansal, Jimmy


The aim of this study was to examine the role of Quality Management System (QMS) dimensions and to analyse interrelationships and their combined impact on the organizational effectiveness of engineering institutes of India. This study was carried through an extensive literature survey, descriptive and exploratory research, case studies and interviews. A pilot-tested structured questionnaire investigates three hundred and sixty-five faculty members from fifty engineering institutes of India's National Capital Region (NCR). Fifteen hypotheses have been analysed through quantitative data analysis, regression analysis using SmartPLS 3.0 software. The findings of the complete investigation indicated the correlation between eight QMS parameters, which positively and significantly affect the quality of engineering institutes. The study shows eight critical quality factors that need attention from the top management to establish quality in engineering education. The enablers include leadership, people, processes, infrastructure and policies. The results mainly focus on people results, user results and key performance results. The findings also reveal that leadership enabler positively impacts people results, institute results, and social satisfaction. The institute's top management leadership and policy & strategy were the main driving forces for developing a sound QMS in engineering educational institutes. The research can be utilized as a base model to assess the interrelationships of QMS dimensions and their impact on organizational effectiveness in any engineering institution in India.


Engineering educational institutions, European foundation for quality management (EFQM), ISO 9001-2015, PLS-SEM, SmartPLS-3

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